First entry

I'll keep this all fairly anonymous at the moment and I'll stick to the minimal facts:
We started construction of our pool with the excavation in May and now in December it is still not finished.
The wrong tiling was delivered.
The tiling work had to be redone because it was not up to standard.
The self-cleaning system was sealed in so it wasn't functional.
The pump failed.
And most importantly the pipes leak.
The pool builder is not returning my calls or responding to my emails, but in fact this is typical of our experience throughout the project.